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1.1 These Terms & Conditions (“Terms”) apply to all work, services and products supplied by McCormick Motor Care (registered at 2 Market Close, Stonehouse, Plymouth, PL1 3SY) (“we”, “us”, “our”) to you, the customer (“you”).
1.2 By booking a service, repair, recovery, mobile tyre fitting, scrap car collection, or any other work with us — or by using our website — you agree to these Terms. If you do not agree, you must not proceed with any booking.
1.3 We may amend these Terms from time to time. The version published on our website at the time you engage our services will apply.
2.1 We provide vehicle repairs, servicing, MOT preparation, breakdown recovery, mobile tyre fitting, scrap car collection and related services.
2.2 All services are carried out using reasonable care, skill and industry-standard practices.
2.3 We will provide an estimate and agree a scope of work before starting (where practical). Estimates are approximate only and additional charges may apply for unforeseen work. We will inform you where possible before proceeding.
2.4 You must provide accurate information regarding the vehicle’s condition, history and usage, and ensure we have safe access to carry out the work.
3.1 A booking is confirmed once we agree a date/time and you provide the required details and authorisation.
3.2 Payment is due in full upon completion of the work unless agreed otherwise in writing. Payment indicates acceptance that the work has been completed satisfactorily unless concerns are raised immediately.
3.3 Deposits or advance payments may be required. These may be forfeited if you cancel without sufficient notice, in line with our cancellation policy.
3.4 Labour, parts, materials and associated costs are included as stated. Additional parts or work will be charged at our current rates.
3.5 If payment becomes overdue, we may suspend work, retain the vehicle, charge interest and/or apply a lien over the vehicle until payment is settled.
4.1 You must ensure the vehicle is legal, insured (where applicable) and that you have the authority to instruct us.
4.2 Personal belongings should be removed from the vehicle. We accept no liability for loss or damage to items left inside.
4.3 You agree to allow our technicians to carry out any inspections, diagnostics or testing required.
4.4 Where work is carried out at your location, you are responsible for providing safe access, suitable working conditions and appropriate parking arrangements.
5.1 Parts we supply are typically covered by the manufacturer’s warranty. Our workmanship is covered by our separate Warranty Policy or as stated on your invoice.
5.2 We may use equivalent-quality parts where original manufacturer parts are unavailable.
5.3 You must follow all maintenance guidelines after the work is completed; failure to do so may void warranties.
5.4 Our liability for faulty parts or workmanship is limited to re-performing the work or supplying replacement parts, at our discretion.
6.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, or any liability that cannot legally be excluded.
6.2 Subject to clause 6.1, our total liability is limited to the amount paid by you for the specific service relating to the claim.
6.3 We are not liable for indirect or consequential losses (e.g., loss of earnings, hire car costs, loss of vehicle use) unless agreed in writing.
6.4 You agree to indemnify us for any loss or damage resulting from your breach of these Terms or failure to provide accurate information.
7.1 You must ensure that any vehicle collected, recovered or stored by us is legally yours to hand over and, where applicable, insured.
7.2 Accurate information regarding the vehicle’s location, condition and access must be provided. We are not responsible for costs arising from incorrect details.
7.3 Vehicles held under lien or for storage will incur storage, security or release fees.
8.1 You must provide accurate details about ownership, registration, MOT status and any outstanding finance.
8.2 You confirm that you have legal authority to transfer the vehicle and that it is free from undisclosed encumbrances.
8.3 Vehicles will be processed and recycled according to legal requirements. You agree to transfer ownership and allow us to complete DVLA notifications as required.
9.1 When using our website, you agree to provide accurate contact and vehicle information.
9.2 You must ensure that any email, phone or online details provided remain up to date.
9.3 All website content (images, text, branding) is our copyright. Unauthorised use is prohibited.
9.4 We may suspend or remove online booking functions without notice.
10.1 If you wish to cancel or change a booking, you must provide at least [XX] hours’ notice (insert your policy).
10.2 We may reschedule or cancel a booking due to unforeseen issues such as staff illness, unavailable parts or safety concerns. Any deposit paid will be refunded or transferred.
10.3 Missed appointments without notice may incur a cancellation fee.
11.1 Parts prices may occasionally change after an estimate is given. We will notify you as soon as possible.
11.2 If a part becomes unavailable, we will offer alternatives and revised pricing/timescales.
12.1 We may suspend or terminate services if you fail to meet your obligations, behave abusively, or if the vehicle is unsafe to work on.
12.2 You will be liable for all costs and work completed up to the date of termination.
13.1 We process personal data in accordance with our Privacy Policy.
13.2 By engaging our services, you consent to us using your data for bookings, communication, payment processing, and legal compliance.
14.1 All rights relating to our website, branding and documentation belong to us or our licensors.
14.2 You may use materials for personal reference only. Any other use requires written permission.
15.1 We are not liable for delays or failure to perform services due to events beyond our reasonable control (e.g., extreme weather, strikes, supply issues, pandemics).
16.1 These Terms form the entire agreement between you and us, replacing previous discussions or agreements.
16.2 If any part of these Terms is found unenforceable, the remainder will still apply.
16.3 Neither party may transfer their rights under these Terms without written consent (except we may transfer to a group company or business purchaser).
16.4 Failure to enforce any part of these Terms does not constitute a waiver.
16.5 The laws of England & Wales govern these Terms, and any disputes will be handled by the courts of England & Wales.
For any questions regarding these Terms or our services, please contact:
Phone: 01752 922125
Email: simon@mccormickmotorcare.co.uk
Address: 2 Market Close, Stonehouse, Plymouth, PL1 3SY
End of Terms & Conditions